Shipping Policy

We strive to provide fast, reliable shipping. Please review our shipping details below to understand processing times, estimated delivery, and shipping costs.

📦 Processing & Shipping Timeframes

Processing Time: Orders are typically processed and fulfilled within 2-7 business days before shipping. (Since all items are custom-made, production times may vary.)
Estimated Delivery (After Fulfillment):
✅ U.S. Orders: 3-7 business days
✅ International Orders: 7-21 business days (varies by destination and customs processing)

🚨 Note: Orders cannot be canceled or modified once production begins.

💰 Shipping Costs

Shipping rates are calculated at checkout based on location and order weight.
Exact shipping costs will be displayed before completing your purchase.

🌎 International Shipping & Customs Fees

We ship to select international destinations. However, please be aware:

International shipping rates are based on location and package weight.
Customs duties, import taxes, and fees are determined by your country and are the buyer’s responsibility.
We recommend checking with your local customs office before ordering to estimate potential charges.
Delays due to customs clearance are beyond our control.

📍 Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your package. (Please allow up to 48 hours for tracking updates after shipment confirmation.)

🚨 Address Changes & Undeliverable Packages

✅ Please double-check your shipping address before placing an order.
✅ If an address change is needed, contact us immediately—changes can only be made before the order ships.
🚨 If a package is undeliverable due to an incorrect address, it may be returned to the sender. If this happens, reshipping fees will apply.

🔄 Returns & Refunds

Since all items are custom-made to order, we do not accept returns or exchanges for incorrect sizing, buyer’s remorse, or preference changes.

Exceptions: If your order arrives damaged, defective, or incorrect, please contact us within 30 days with your order details and a clear photo of the issue for a replacement or refund.

(For full details, please refer to our Refund Policy)

How can I track my order?

Once you place your order online, you will receive an email confirmation containing all the necessary details. This email will include a tracking number or a link to track your order. You can use this information to stay updated on the progress of your shipment. If you have any further questions or need assistance, please feel free to reach out to our customer support team. They will be happy to assist you.

Do you accept refunds?

At Mad World, we understand that there may be situations where you need a refund for your item. If there are delays or unavailability beyond our control, you may be eligible for a refund. To request a refund, contact our customer support within 30 days of the expected shipping date. Certain items are non-refundable, and changes/cancellations can only be made before production or shipment. We appreciate your understanding as we work to provide exceptional streetwear and customer service.