Shipping Policy
Last updated: June 2026
Mad World (“Mad World,” “we,” “us,” or “our”) ships made-to-order apparel, hats, accessories, and related products through trusted production and fulfillment partners.
Please review the shipping details below before placing your order.
Order Processing and Fulfillment
Most items are made to order. Orders are typically fulfilled within 2–7 business days before they are shipped.
Fulfillment times may vary depending on product type, production volume, holidays, carrier delays, or other factors outside our control.
Orders cannot be changed or canceled once they have entered production, so please double-check your size, color, shipping address, and order details before placing your order.
Estimated Delivery Times
After your order has been fulfilled and shipped, estimated delivery times are:
- United States: 3–7 business days after fulfillment
- International orders: 7–21 business days after fulfillment, depending on destination, customs processing, and local carrier speeds
Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, customs processing, and other issues may affect delivery.
Shipping Costs
For U.S. orders, shipping is available at checkout.
Current U.S. shipping rates:
- Flat rate shipping: $4.99
- Free shipping: Orders over $50
Exact shipping options and costs will be displayed at checkout before you complete your purchase.
International Shipping and Customs
We may ship to select international destinations.
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. These fees are not included in our product prices or shipping rates.
Customs delays are outside of our control. We recommend checking with your local customs office before ordering if you have questions about possible import charges.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 48 hours for tracking updates to appear after your package has shipped.
Address Changes and Incorrect Addresses
Please make sure your shipping address is complete and correct before placing your order.
If you notice an address mistake, contact us as soon as possible. Address changes can only be made before an order enters production or ships.
If a package is delayed, returned, lost, or undeliverable because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
Lost, Delayed, or Returned Packages
If your order appears delayed beyond the estimated delivery window, please contact us and we will help review the tracking information.
If a package is returned to sender due to an incorrect address, failed delivery attempt, refusal, or unclaimed package, we will review the situation and provide next steps. Reshipping fees may apply.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number, a description of the issue, and clear photos.
Approved issues may be eligible for a replacement, store credit, or refund depending on the situation.
Returns and Exchanges
Because most items are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, incorrect color selection, or preference changes.
For full details, please review our Refund & Return Policy.
Contact Us
If you have questions about shipping, tracking, or your order, contact us:
Mad World is operated by Nuvend LLC
Website: madworldglobal.com
Email: support@madworldglobal.com
Phone: (512) 761-7227
Business location: Austin, Texas, United States
We typically respond to customer support requests within 1–2 business days.
What is Mad World?
Mad World is an independent online store selling bold, conversation-starting apparel, hats, accessories, and related products. Most items are made to order through trusted production and fulfillment partners.
Are your products made to order?
Yes. Most products are made to order after your purchase is placed. This helps reduce unnecessary overproduction and allows us to offer a wider range of designs, colors, and styles.
How long does it take to process my order?
Most orders are fulfilled within 2–7 business days before they ship. Fulfillment times may vary depending on product type, production volume, holidays, or other factors outside our control.
How long does shipping take?
After fulfillment, estimated delivery times are:
- United States: 3–7 business days after fulfillment
- International orders: 7–21 business days after fulfillment, depending on destination, customs, and local carrier speeds
Delivery times are estimates and may vary due to carrier delays, holidays, weather, customs processing, or production volume.
How much does shipping cost?
For U.S. orders, current shipping rates are:
- Flat rate shipping: $4.99
- Free shipping: Orders over $50
Exact shipping options and costs will be shown at checkout before you complete your order.
Do you ship internationally?
We may ship to select international destinations. International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. Customs delays are outside our control.
Can I change or cancel my order?
Orders cannot be changed or canceled once they have entered production. Because most items are made to order, production may begin shortly after an order is placed.
Please double-check your size, color, shipping address, and order details before completing your purchase.
Do you accept returns or exchanges?
Because most items are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, incorrect color selection, or preference changes.
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number, a description of the issue, and clear photos.
What if my item arrives damaged, defective, or incorrect?
Contact us within 30 days of delivery at support@madworldglobal.com. Please include:
- Your order number
- A clear description of the issue
- Clear photos of the item and packaging, if relevant
If your request is approved, we may offer a replacement, store credit, or refund depending on the situation.
Do you offer refunds?
Refunds may be issued for approved damaged, defective, or incorrect orders. Refunds are not available for buyer’s remorse, wrong size selection, wrong color selection, or change of mind.
If approved, refunds are issued to the original payment method and typically process within 5–10 business days, depending on your bank or payment provider.
Why does my product look slightly different from the mockup?
Product photos and mockups are meant to represent the final item as accurately as possible. Minor differences in color, placement, sizing, or production may occur due to screen settings, product materials, embroidery, printing, and the made-to-order production process.
Minor production variations do not qualify for returns or refunds unless the item is damaged, defective, or incorrect.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow up to 48 hours for tracking updates to appear after shipment.
What happens if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an address mistake. Address changes can only be made before an order enters production or ships.
If a package is delayed, returned, lost, or undeliverable due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
How can I contact customer support?
You can contact us at:
Email: support@madworldglobal.com
Business location: Austin, Texas, United States
Website: madworldglobal.com
We typically respond within 1–2 business days.