Refund & Return Policy
Last updated: June 2026
Mad World (“Mad World,” “we,” “us,” or “our”) is committed to providing high-quality made-to-order products and a clear shopping experience. Because our products are made to order, please review your order details, size, color, and shipping information carefully before completing your purchase.
Made-to-Order Policy
Most items sold on madworldglobal.com are made to order. This means each item is produced after your order is placed.
Because of this, we do not accept returns, exchanges, or cancellations for:
- Buyer’s remorse
- Change of mind
- Incorrect size selected by the customer
- Incorrect color selected by the customer
- Incorrect shipping address entered by the customer
- Minor color, placement, or production variations
Please review product descriptions, size charts, color options, and shipping information before ordering.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect due to a fulfillment issue, please contact us within 30 days of receiving your order.
To help us review your request, please include:
- Your order number
- A clear description of the issue
- Clear photos of the damaged, defective, or incorrect item
- Photos of the packaging, if relevant
If your request is approved, we may offer a replacement, store credit, or refund depending on the situation.
Eligibility for Refunds or Replacements
To be eligible for a refund or replacement, the item must:
- Have been purchased directly from madworldglobal.com
- Be reported within 30 days of delivery
- Have a valid issue such as damage, defect, or incorrect fulfillment
- Include photos or documentation of the issue when requested
Items that have been worn, washed, altered, damaged after delivery, or used beyond normal inspection may not be eligible.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect:
- Made-to-order products
- Personalized or custom-made items
- Items ordered in the wrong size or color
- Items affected by buyer’s remorse or change of mind
- Items with minor production differences that do not affect normal use
Order Cancellations and Modifications
Orders cannot be changed or canceled once they have entered production. Because our items are made to order, production may begin shortly after an order is placed.
Please double-check your size, color, shipping address, and order details before submitting your order.
Refund Process
If a refund is approved, it will be issued to the original payment method. Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Shipping fees are non-refundable unless the issue was caused by a damaged, defective, or incorrect item.
If a return is required, we will provide instructions. Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Shipping and Delivery
Most orders are fulfilled within 2–7 business days. After fulfillment, U.S. delivery typically takes 3–7 business days, depending on the destination and carrier.
Delivery times are estimates and may vary due to carrier delays, holidays, weather, production volume, or other factors outside our control.
U.S. shipping is available at checkout. If your order is delayed beyond the estimated delivery window, please contact us and we will help review the status.
Contact Us
If you have questions about a refund, replacement, return, or order issue, contact us:
Mad World is operated by Nuvend LLC
Website: madworldglobal.com
Email: support@madworldglobal.com
Phone: (512) 761-7227
Business location: Austin, Texas, United States
We typically respond to customer support requests within 1–2 business days.
What is Mad World?
Mad World is an independent online store selling bold, conversation-starting apparel, hats, accessories, and related products. Most items are made to order through trusted production and fulfillment partners.
Are your products made to order?
Yes. Most products are made to order after your purchase is placed. This helps reduce unnecessary overproduction and allows us to offer a wider range of designs, colors, and styles.
How long does it take to process my order?
Most orders are fulfilled within 2–7 business days before they ship. Fulfillment times may vary depending on product type, production volume, holidays, or other factors outside our control.
How long does shipping take?
After fulfillment, estimated delivery times are:
- United States: 3–7 business days after fulfillment
- International orders: 7–21 business days after fulfillment, depending on destination, customs, and local carrier speeds
Delivery times are estimates and may vary due to carrier delays, holidays, weather, customs processing, or production volume.
How much does shipping cost?
For U.S. orders, current shipping rates are:
- Flat rate shipping: $4.99
- Free shipping: Orders over $50
Exact shipping options and costs will be shown at checkout before you complete your order.
Do you ship internationally?
We may ship to select international destinations. International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. Customs delays are outside our control.
Can I change or cancel my order?
Orders cannot be changed or canceled once they have entered production. Because most items are made to order, production may begin shortly after an order is placed.
Please double-check your size, color, shipping address, and order details before completing your purchase.
Do you accept returns or exchanges?
Because most items are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, incorrect color selection, or preference changes.
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number, a description of the issue, and clear photos.
What if my item arrives damaged, defective, or incorrect?
Contact us within 30 days of delivery at support@madworldglobal.com. Please include:
- Your order number
- A clear description of the issue
- Clear photos of the item and packaging, if relevant
If your request is approved, we may offer a replacement, store credit, or refund depending on the situation.
Do you offer refunds?
Refunds may be issued for approved damaged, defective, or incorrect orders. Refunds are not available for buyer’s remorse, wrong size selection, wrong color selection, or change of mind.
If approved, refunds are issued to the original payment method and typically process within 5–10 business days, depending on your bank or payment provider.
Why does my product look slightly different from the mockup?
Product photos and mockups are meant to represent the final item as accurately as possible. Minor differences in color, placement, sizing, or production may occur due to screen settings, product materials, embroidery, printing, and the made-to-order production process.
Minor production variations do not qualify for returns or refunds unless the item is damaged, defective, or incorrect.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow up to 48 hours for tracking updates to appear after shipment.
What happens if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an address mistake. Address changes can only be made before an order enters production or ships.
If a package is delayed, returned, lost, or undeliverable due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
How can I contact customer support?
You can contact us at:
Email: support@madworldglobal.com
Business location: Austin, Texas, United States
Website: madworldglobal.com
We typically respond within 1–2 business days.