Refund Policy
We are committed to providing high-quality products and a seamless shopping experience. Because each item is made to order, we encourage you to review our refund and return policy carefully before making a purchase.
Eligibility for Refunds & Returns
To request a refund or return, the following conditions must be met:
✅ The item must have been purchased directly from our store.
✅ The request must be made within 30 days of receiving the item.
✅ The item must be unused, in its original condition, and in its original packaging.
✅ Refunds/returns are not available for orders due to buyer’s remorse, incorrect sizing, or change of mind. (Please refer to the size guide before purchasing.)
✅ Orders that arrive damaged, defective, or incorrect due to fulfillment issues may be eligible for a replacement or refund.
Non-Returnable Items
⛔ All sales are final on personalized/custom-made items unless the item arrives damaged or defective.
⛔ We do not offer refunds or exchanges for incorrect sizing, so please check our size chart before purchasing.
⛔ Minor variations in color and placement due to the production process do not qualify for refunds.
How to Request a Refund or Return
If your item meets the eligibility criteria:
1️⃣ Contact our support team within 30 days of receiving your item. Provide your order number and a clear photo of the issue (if applicable).
2️⃣ Our team will review your request and provide instructions on the next steps.
3️⃣ If approved, you may receive a replacement, store credit, or refund (depending on the situation).
Refund Process
- If approved, refunds are processed within 5-10 business days and returned to the original payment method.
- If your order qualifies for a return, you may be responsible for return shipping costs, unless the item is defective or incorrect.
- Shipping fees (if applicable) are non-refundable.
Order Cancellations & Modifications
🚨 Orders cannot be changed or canceled once they are in production. Because items are made-to-order, we begin processing immediately after an order is placed. Please double-check your order before submitting it.
Shipping & Delivery
- Orders are typically processed within 1-2 business days and delivered within 5-7 business days (U.S. orders).
- International orders may take longer due to customs processing and local shipping speeds.
- If your order is delayed beyond the estimated delivery time, please contact our support team for assistance.
Need Help?
We are here to help! If you have any questions regarding refunds, returns, or your order, contact us.
How can I track my order?
Once you place your order online, you will receive an email confirmation containing all the necessary details. This email will include a tracking number or a link to track your order. You can use this information to stay updated on the progress of your shipment. If you have any further questions or need assistance, please feel free to reach out to our customer support team. They will be happy to assist you.
Do you accept refunds?
At Mad World, we understand that there may be situations where you need a refund for your item. If there are delays or unavailability beyond our control, you may be eligible for a refund. To request a refund, contact our customer support within 30 days of the expected shipping date. Certain items are non-refundable, and changes/cancellations can only be made before production or shipment. We appreciate your understanding as we work to provide exceptional streetwear and customer service.