Privacy Policy
Last updated: June 2026
Mad World (“Mad World,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit or make a purchase from madworldglobal.com.
Information We Collect
We may collect personal information you provide when you visit our website, place an order, contact us, subscribe to marketing emails, or interact with our store.
This may include:
- Name
- Email address
- Shipping address
- Billing address
- Phone number, if provided
- Order details
- Payment and checkout information
- Customer service messages
- Device, browser, and website usage information
Payment details are processed securely by our payment providers and are not stored directly by Mad World.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide order confirmations, shipping updates, and customer support
- Respond to questions or customer service requests
- Improve our website, products, and customer experience
- Send marketing emails or promotional updates when you have opted in
- Prevent fraud, abuse, or unauthorized transactions
- Comply with legal, tax, and business obligations
Order Fulfillment and Service Providers
Mad World is an online retail store offering made-to-order apparel, hats, accessories, and related products. Some products are produced and fulfilled by trusted third-party production and fulfillment partners, including print-on-demand providers such as Printful.
We may share limited customer and order information with service providers as necessary to operate our business, including:
- Ecommerce platform providers
- Payment processors
- Shipping and fulfillment partners
- Email and marketing platforms
- Analytics and advertising services
- Fraud prevention and security tools
These providers are only given the information needed to perform their services.
Marketing, Advertising, and Analytics
We may use tools such as cookies, pixels, and similar technologies to understand website activity, improve our store, measure advertising performance, and show relevant marketing content.
This may include services provided by platforms such as Shopify, Google, Meta, TikTok, Pinterest, or other advertising and analytics providers.
You can manage or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
Email Marketing
If you subscribe to our email list, we may send you updates about new products, promotions, or store news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
How We Share Information
We may share your information when necessary to:
- Fulfill and ship your order
- Process payments
- Provide customer support
- Operate and improve our website
- Comply with legal obligations
- Protect our rights, customers, and business
We do not sell your personal information.
Data Security
We use reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites, social media pages, or services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Your Rights and Choices
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to opt out of certain marketing or tracking activities.
To make a privacy-related request, contact us using the information below.
Data Retention
We retain customer and order information for as long as needed to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Mad World is operated by Nuvend LLC
Website: madworldglobal.com
Email: support@madworldglobal.com
Phone: (512) 761-7227
Business location: Austin, Texas, United States
We typically respond to customer support and privacy requests within 1–2 business days.
What is Mad World?
Mad World is an independent online store selling bold, conversation-starting apparel, hats, accessories, and related products. Most items are made to order through trusted production and fulfillment partners.
Are your products made to order?
Yes. Most products are made to order after your purchase is placed. This helps reduce unnecessary overproduction and allows us to offer a wider range of designs, colors, and styles.
How long does it take to process my order?
Most orders are fulfilled within 2–7 business days before they ship. Fulfillment times may vary depending on product type, production volume, holidays, or other factors outside our control.
How long does shipping take?
After fulfillment, estimated delivery times are:
- United States: 3–7 business days after fulfillment
- International orders: 7–21 business days after fulfillment, depending on destination, customs, and local carrier speeds
Delivery times are estimates and may vary due to carrier delays, holidays, weather, customs processing, or production volume.
How much does shipping cost?
For U.S. orders, current shipping rates are:
- Flat rate shipping: $4.99
- Free shipping: Orders over $50
Exact shipping options and costs will be shown at checkout before you complete your order.
Do you ship internationally?
We may ship to select international destinations. International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. Customs delays are outside our control.
Can I change or cancel my order?
Orders cannot be changed or canceled once they have entered production. Because most items are made to order, production may begin shortly after an order is placed.
Please double-check your size, color, shipping address, and order details before completing your purchase.
Do you accept returns or exchanges?
Because most items are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, incorrect color selection, or preference changes.
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number, a description of the issue, and clear photos.
What if my item arrives damaged, defective, or incorrect?
Contact us within 30 days of delivery at support@madworldglobal.com. Please include:
- Your order number
- A clear description of the issue
- Clear photos of the item and packaging, if relevant
If your request is approved, we may offer a replacement, store credit, or refund depending on the situation.
Do you offer refunds?
Refunds may be issued for approved damaged, defective, or incorrect orders. Refunds are not available for buyer’s remorse, wrong size selection, wrong color selection, or change of mind.
If approved, refunds are issued to the original payment method and typically process within 5–10 business days, depending on your bank or payment provider.
Why does my product look slightly different from the mockup?
Product photos and mockups are meant to represent the final item as accurately as possible. Minor differences in color, placement, sizing, or production may occur due to screen settings, product materials, embroidery, printing, and the made-to-order production process.
Minor production variations do not qualify for returns or refunds unless the item is damaged, defective, or incorrect.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow up to 48 hours for tracking updates to appear after shipment.
What happens if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an address mistake. Address changes can only be made before an order enters production or ships.
If a package is delayed, returned, lost, or undeliverable due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
How can I contact customer support?
You can contact us at:
Email: support@madworldglobal.com
Business location: Austin, Texas, United States
Website: madworldglobal.com
We typically respond within 1–2 business days.