FAQ

Mad World is an independent online store selling bold, conversation-starting apparel, hats, accessories, and related products. Most items are made to order through trusted production and fulfillment partners.

Yes. Most products are made to order after your purchase is placed. This helps reduce unnecessary overproduction and allows us to offer a wider range of designs, colors, and styles.

Most orders are fulfilled within 2–7 business days before they ship. Fulfillment times may vary depending on product type, production volume, holidays, or other factors outside our control.

After fulfillment, estimated delivery times are:

• United States: 3–7 business days after fulfillment
• International orders: 7–21 business days after fulfillment, depending on destination, customs, and local carrier speeds

Delivery times are estimates and may vary due to carrier delays, holidays, weather, customs processing, or production volume.

For U.S. orders, current shipping rates are:

• Flat rate shipping: $4.99
• Free shipping: Orders over $50

Exact shipping options and costs will be shown at checkout before you complete your order.

We may ship to select international destinations. International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. Customs delays are outside our control.

Orders cannot be changed or canceled once they have entered production. Because most items are made to order, production may begin shortly after an order is placed.

Please double-check your size, color, shipping address, and order details before completing your purchase.

Because most items are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, incorrect color selection, or preference changes.

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number, a description of the issue, and clear photos.

Contact us within 30 days of delivery at support@madworldglobal.com. Please include:

• Your order number
• A clear description of the issue
• Clear photos of the item and packaging, if relevant

If your request is approved, we may offer a replacement, store credit, or refund depending on the situation.

Refunds may be issued for approved damaged, defective, or incorrect orders. Refunds are not available for buyer’s remorse, wrong size selection, wrong color selection, or change of mind.

If approved, refunds are issued to the original payment method and typically process within 5–10 business days, depending on your bank or payment provider.

Product photos and mockups are meant to represent the final item as accurately as possible. Minor differences in color, placement, sizing, or production may occur due to screen settings, product materials, embroidery, printing, and the made-to-order production process.

Minor production variations do not qualify for returns or refunds unless the item is damaged, defective, or incorrect.

Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow up to 48 hours for tracking updates to appear after shipment.

Please contact us as soon as possible if you notice an address mistake. Address changes can only be made before an order enters production or ships.

If a package is delayed, returned, lost, or undeliverable due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

You can contact us at:

Email: support@madworldglobal.com
Business location: Austin, Texas, United States
Website: madworldglobal.com

We typically respond within 1–2 business days.